Payment Processing by Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refund Policy Overview
At Keavur, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for SaaS subscriptions purchased through keavur.com.
By making a purchase from us, you agree to this Refund Policy.
Refund Eligibility
You may request a refund within 14 days of your original purchase date. To be eligible:
- Proof of purchase must be provided
- The request must be submitted through our official support channel at hi@keavur.com
Subscription Cancellations
You may cancel your subscription at any time. Upon cancellation:
- Your access will continue until the end of your current billing period
- Within the first 14 days of your initial purchase, you are eligible for a full refund, no questions asked. After 14 days, subscription fees are non-refundable
- To cancel, please access your account settings or contact us at hi@keavur.com
How to Request a Refund
To initiate a refund request:
- Email us at hi@keavur.com with your order number and reason for the refund
- Our team will review your request within 3-5 business days
- If approved, refunds will be processed to your original payment method within 5-10 business days
Please note that your bank or credit card company may take additional time to post the refund to your account.
Contact Us
If you have questions about this Refund Policy, please contact our support team:
- By email: hi@keavur.com
- By visiting our website: keavur.com